Personalized, altered, and made-to-order items are not eligible for return.įRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVEįILM OR STICKER INTACT) WILL BE REFUSED. They must be accompanied by the return request form included in the original order. If you wish to return an item, please contact our Client Service within 14 calendar days from the date of delivery.Īrticles must be unworn, unused and in sellable condition, with all original tags attached. THE COURIER WILL SCAN YOUR PARCEL AND ACTIVATE YOUR RETURN TRACKING NUMBER (WAYBILL NUMBER) SO YOU MAY TRACK YOUR SHIPMENT. THEN SIGN THE RETURN COMMERCIAL INVOICE (3 COPIES, LAST 3 PAGES) YOU WILL HAND THESE TO THE COURIER FOR CUSTOMS PURPOSES.ĥ - AFFIX THE PRE-PAID RETURN SHIPPING LABEL (EXPRESS WORLDWIDE) TO YOUR PACKAGE AND HAND IT TO THE DHL COURIER AT PICKUP.
THEN ENTER THE WAYBILL NUMBER FOUND ON THE RETURN LABEL YOU PRINTED AND COMPLETE THE REST OF THE FORM.Ĥ - UNDER THE PRE-PAID RETURN SHIPPING LABEL (EXPRESS WORLDWIDE), SIGN THE AGREEMENT TO DHL’S TERMS AND CONDITIONS. SELECT “NO” WHEN ASKED IF YOU NEED TO CREATE A NEW SHIPPING LABEL. CELINE WILL BE UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SELLABLE CONDITION.ģ - SCHEDULE YOUR PARCEL PICKUP BY VISITING CELINE.COM/DHL AND SELECTING YOUR COUNTRY FROM THE DROP-DOWN MENU. PLACE THIS FIRST PAGE (THE RETURN NOTE WITH CELINE LOGO) INSIDE THE PARCEL. SELECT THE ITEMS YOU WISH TO RETURN, THEN PRINT THE RETURN LABEL AND DOCUMENTS FOR STEP FOUR.Ģ - CAREFULLY REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, PILLOWS, ETC) TO AVOID DAMAGE IN TRANSIT. ENTER YOUR ORDER NUMBER AND EMAIL ADDRESS ASSOCIATED WITH YOUR ORDER.
Items purchased online may be returned via post mail (by scheduling a pickup at no charge)ġ - VISIT CELINE.COM/RETURNS. CELINE PARIS SAINT-HONORE HAUTE PARFUMERIE.
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